The Centralized Service Specialist I reviews and processes Insurance Verification Forms, Physician Licensure requests, Authorizations and Orders and provides customer support to the Billing Teams and offices.
Why You’ll Love This Role:
Competitive Pay & Weekly Paychecks: Reliable compensation you can count on
Comprehensive Benefits: Health, dental, vision, and life insurance
Retirement Planning: 401(k) savings plan with company matching
Employee Discounts: Access to hundreds of nationwide vendor discounts
Recognition & Rewards: Be celebrated through our awards and recognition programs
Career Advancement: Opportunities to grow within a supportive organization
Training & Mentorship: Benefit from structured onboarding and ongoing development
Essential Duties and Responsibilities:
Accurately enters and/or processes:
Addresses and/or resolves authorization/order tickets with 24 hours of submission
Completes Insurance Verification forms within 24 hours of submission
Assists/obtains all authorizations (initial and re-authorizations) for designated offices
Re-authorizations should be obtained prior to the next authorization period
Runs monthly eligibility for identified payers
Works bill holds for:
Authorizations
485/Supplemental Orders
Striving for no revenue to be on-hold for lack of authorization for purposes of cash flow and minimizing risk
Works new Zero Bills by 12pm Thursdays and outstanding Zero Bills timely
Continuously adds/updates information on payer site
Enters physician information into Vision within 24 hours and imports new physicians into Echo monthly
Provides excellent customer service for our office partners, patients, and payers
Follows all quality processes for department to avoid preventable write-offs
Performs other duties as assigned
Minimum Requirements:
High school diploma or equivalent
Experience in medical billing or authorizations preferred
Quick and accurate alpha/numeric data entry skills
Must possess the following core competencies:
Excellent customer service skills
Attention to detail
Time management/organizational skills
Ability to learn on the fly
Excellent work ethic and commitment to job responsibilities
Proficiency in Microsoft Office, including working knowledge of Microsoft Word/Excel and Web-enabled applications
Must present a positive image that reflects well on the organization
Maxim Benefits:
Health and Wellness Medical/Prescription, Dental, Vision, Health Advocacy (company paid if enrolled Medical) and Health Advocate Employee Assistance Program
Retirement and Financial Security: Employee Assistance Program, Health Savings Account, 401(k) + Company Match, Profit Sharing, Short and Long Term Disability, Primary Caregiver Leave, Parental Leave, Life and Basic Accidental Death & Dismemberment Insurance, Voluntary Group Life Insurance and Supplemental Accidental Insurance, Hospital Expense Protection Plan, Critical Illness Insurance, Dependent Care Flexible Spending Account, Home and Auto Insurance discounts, Pet Insurance and Legal benefits
Lifestyle Benefits: Paid Time Off and Company Paid Holidays, Transportation Benefits, Educational Assistance Program, College Partnership Program and Employee Discount Program
*Benefit eligibility is dependent on employment status.
About Maxim Healthcare
Maxim Healthcare has been making a difference in the lives of our patients, caregivers, employees and communities for more than 30 years. We offer private duty nursing, skilled nursing, physical rehabilitation, companion care, respite care and behavioral care for individuals with chronic and acute illnesses and disabilities. Our commitment to quality customer service, compassionate patient care, and filling critical healthcare needs makes us a trusted partner wherever care is needed.
Maxim Healthcare, Inc. (“Maxim”) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
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